5.1 NON-DISCLOSURE OF CONFIDENTIAL INFORMATION
The protection of confidential business information and trade secrets is vital to the interests and success of Full Steam Espresso. Protected Information includes, but is not limited to, the following:
- Products, recipes, and training methods
- Personnel/Payroll records
- Financial information
- Marketing strategies
- Intellectual Property
- Pending projects and proposals
- Proprietary production processes
- Roasting, green coffee sourcing, blending (coming soon)
- Wholesale account information
- Customer and Supplier lists
- Business-related communications with a client, customer, or supplier
Each team member of Full Steam Espresso shall: (a) not disclose Protected Information, directly or indirectly, to any third person by any means, without the express written consent of Full Steam Espresso, (b) hold and maintain all Protected Information in trust and confidence for the benefit of the company and (c) not copy, transmit, translate, reproduce, summarize, quote or make any commercial or other use of any Protected Information, except for the benefit of Full Steam Espresso.
Team members who improperly use or disclose trade secrets or confidential business information will be subject to disciplinary action up to, and including, termination of employment and legal action, even if they do not actually benefit from the disclosed information.
5.2 OUTSIDE EMPLOYMENT
Team members may hold outside jobs in non-related businesses or professions if they meet the performance standards of their job with Full Steam Espresso. Unless an alternative work schedule has been approved, team members will be subject to Full Steam Espresso’s scheduling demands, regardless of any existing outside work assignments.
5.3 NEW TEAM MEMBER ORIENTATION
New team member orientation is a formal welcoming process that is designed to make team members feel comfortable and informed about Full Steam Espresso, and to prepare for the job. Orientation is conducted by the management team and includes an overview of the company history, an explanation of the company’s core values, vision, mission, and the company goals and objectives.
Team members are granted access to the official Facebook FSE Team Page, the official FSE Google calendar, a review of their job description, and an overview of benefits and tax and legal issues. Team members are presented with all codes, keys, and procedures needed to navigate within the workplace, are given a tour of the work site, and are introduced to staff throughout the company,
5.4 INTRODUCTORY PERIOD FOR NEW TEAM MEMBER
The first 90 days of employment are considered the introductory period for regular full-time and regular part-time team members. During this time, team members have the opportunity to evaluate Full Steam Espresso as a place to work, and management has its first opportunity to evaluate the team member’s capabilities, work habits, and overall performance. As close to the end of the introductory period as is feasible, team members will meet with their manager to review their work, and discuss their employment prospects with the company going forward. During this introductory period, time off requests will not be granted unless it is an emergency or illness (with a doctors note).
5.5 HOURS OF OPERATION AND WORK SCHEDULES
Team members are scheduled to work based on operational needs. A schedule will be provided to each team member with a minimum of seven (7) days prior notice. To accommodate operational needs, it may be necessary to change individual work schedules on either a short-term or long-term basis from time to time.
The standard workweek is 40 hours of work. In the computation of various team member benefits, the team member workweek is considered to begin on Monday (starting at 12:01 a.m.) through Sunday (ending at 12:00 a.m.) unless a manager makes other prior arrangements with the team member.
5.6 PUNCTUALITY AND ATTENDANCE
TARDINESS AND ABSENCE
Each team member is expected to report for work, and be ready to work, at their scheduled start time. If you are unable to work as scheduled or cannot avoid being late, you should call your manager as soon as possible, and always before your scheduled start time. This will allow for your manager and other team members to arrange for temporary coverage of your duties and to continue work in your absence. If you become ill while at work or must leave for some other reason before the end of your shift, be sure to inform your manager of the situation.
- Team members who arrive more than ten (10) minutes after their scheduled start time will be considered late for work.
- Team members who are absent or late are expected to provide a reason or explanation, or their tardiness will be considered unexcused.
- A physician’s note may be requested in the case of 3 or more consecutive days of absence due to illness.
- Employees who are late or absent without excuse for 3 days in a six-month period will be subject to discipline by Full Steam Espresso management.
If you are absent from work for two (2) consecutive days without notifying your manager or an owner (no call/no show), you will be considered to have abandoned your job and voluntarily terminated your position with Full Steam Espresso.
Time off requests for a single day should be made seven (7) days in advance. Time off requests for two or more consecutive days should be made 30 days in advance.
We will do our best to accommodate all requests. However, in the case of multiple team members requesting the same period(s) of time off, requests will be considered on a first come, first served basis. Additionally, time off may not be granted if the absence of the team member would cause an undue hardship on operational needs or other team members for that period of time.
Time off requests not subject to protected leave are limited to 14 work days every six (6) months. Any time off request for periods longer than two (2) weeks consecutive or over 14 days, may result in a reduction in regular hours, as well as a drop to temporary team member status.
5.7 BREAKS AND MEALS
Team members receive rest and meal periods in accordance to the length of their work period.
Rest periods (breaks) are ten (10) minutes in length. To the extent possible, breaks should be taken in the middle of each 4-hour work segment. Breaks are paid so team members do not need to clock out during this time.
Meal periods are 30 minutes in length. To the extent possible, meal periods should be taken in the middle of the work period. Meal periods are not compensated so team members need to clock out during this time.
Breaks and meal periods may be coordinated by your shift lead or manager to avoid disrupting the general flow of work and to ensure team members are taking them at the proper time.
|Length of work period
||Number of rest breaks required
||Number of meal periods required
|2hrs or less
|2hrs 1min – 5hrs 59min
|6hrs 1min – 10hrs
|10hrs 1min – 13hrs 59min
5.8 PERSONNEL FILES
Full Steam Espresso keeps personnel files for each team member. Files include personnel records such as job applications, performance reviews, and salary information. Personnel files are the property of Full Steam Espresso and access to the information is restricted. Only management personnel of Full Steam Espresso who have a legitimate reason to review the file are allowed to do so.
Team members who wish to review their personnel records should contact a manager. Full Steam Espresso will make an employee’s personnel records available for supervised review within a reasonable amount of time, and in accordance with state law.
5.9 PERSONNEL DATA CHANGES
It is the responsibility of each team member to promptly notify their manager of any changes in personnel data such as name, mailing address, telephone number(s), individual(s) to be contacted in the event of an emergency, and the name and number of dependents (if applicable for company sponsored benefit programs).
5.10 ELIGIBILITY TO WORK COMPLIANCE
In accordance with Federal law, Full Steam Espresso verifies all team members’ eligibility to work in the United States. Team members complete an Employment Eligibility Verification Form, commonly referred to as an I-9 form. Team members are required to present acceptable forms of documentation to confirm their citizenship or eligibility to work in the United States. Former team members who are rehired must also complete the form if they have not completed an I-9 with Full Steam Espresso within the past three years or if their previous I-9 is no longer retained or valid.
5.11 AUTHORIZATION TO WORK PERMITS
Full Steam Espresso complies with all State and Federal laws governing the employment of minors. Although minors over 14 years old are now no longer required to obtain work permits, Full Steam Espresso is required to verify the age of every minor hired. Full Steam Espresso will also apply, and be approved, for a single annual employment certificate from BOLI’s Child Labor Unit prior to the minor’s hire. All Full Steam Espresso team members must be 16 years of age or older.
5.12 PERFORMANCE REVIEW AND PLANNING SESSIONS
Managers will conduct performance reviews and planning sessions with all regular full-time and regular part-time team members after six months of service. Managers may conduct informal performance reviews and planning sessions more often if they choose.
Performance reviews and planning sessions are designed for the manager and the team member to discuss current job tasks, encourage and recognize attributes, and discuss positive, purposeful approaches for meeting work related goals. Together, you and your manager will discuss ways in which you can accomplish goals or learn new skills. The planning sessions are designed for you and your manager to make and agree on new goals, skills, and areas for improvement.
Full Steam Espresso directly links wage and salary increases with performance. Your performance review and planning sessions will have a direct effect on any changes in your compensation. For this reason, among others, it is important to prepare for these reviews and sessions carefully, and participate in them fully.
5.13 CORRECTIVE ACTION
While we want our employees to enjoy their work and feel their time with us is well spent, Full Steam Espresso holds each of its team members to certain work rules and standards of conduct. When a team member deviates from these rules and standards, Full Steam Espresso will take appropriate corrective action.
Corrective action at Full Steam Espresso is progressive. That is, the action taken in response to a rule infraction or violation of standards typically increases in seriousness until the infraction or violation is corrected. If the infraction or violation is not corrected, the team member’s employment may be terminated.
A usual sequence of corrective actions may include coaching, a verbal warning, a written warning, probation, and finally termination of employment. In deciding which initial corrective action(s) would be appropriate, your manager will consider the seriousness of the infraction, the circumstances surrounding the matter, and the team member’s previous record.
Though committed to a progressive approach to corrective action, Full Steam Espresso may jump to whatever level of discipline it deems appropriate in the circumstances. Certain rule infractions and violations of standards are grounds for immediate termination of employment. These include but are not limited to:
- Proven incidents of discrimination and harassment
- Theft in any form
- Grossly insubordinate behavior
- Violent or illegal behavior
- Vandalism or destruction of company property
- Using company equipment and/or company vehicles without prior authorization by the company
- Dishonesty about personal work history, skills, or training
- Divulging Protected Information
- Misrepresenting Full Steam Espresso to a customer, a prospective customer, the general public, other coffee roasters/cafes, wholesale accounts or a fellow team member.
5.14 EMPLOYMENT TERMINATION
Prior to departure from Full Steam Espresso, team members shall return all files, records, keys, equipment, tools and any other materials that are property of Full Steam Espresso. Employees will receive their final pay in accordance with applicable state law.
Further, as a courtesy, 2-weeks written notice is requested when a non-exempt team member intends to terminate their employment with Full Steam Espresso, and four weeks written notice from an exempt team member.
Full Steam Espresso generally schedules exit interviews at the time of a voluntary termination. This is an opportunity to discuss such things as employee experience, benefits, conversion privileges, and to voice suggestions, complaints, and questions.
Full Steam Espresso regards the safety of its team members very seriously. Full Steam Espresso provides information to team members about workplace safety and health issues through regular internal communications such as training sessions, team meetings, bulletin board postings, and memoranda.
Each team member is expected to obey safety rules and exercise caution and common sense in all work activities. Team members must immediately report any unsafe conditions to their manager. Team members who violate safety standards, cause hazardous or dangerous situations, fail to report, or where appropriate, remedy such situations, may be subject to corrective action. In the case of an accident that results in injury, regardless of how insignificant the injury may appear, team members must notify their manager.
5.16 HEALTH OF TEAM MEMBERS
The health of all Full Steam Espresso team members is important. Health and medical information of team members is protected and confidential. Team members are encouraged to speak with their manager if a health-related issue may impact their performance.
Team members who are absent from work due to illness may be required to provide a physician’s note to excuse the absence and/or to release the team member back to work.
To prevent the spread of illness and/or disease, team members are expected to adhere to all workplace health codes determined by the current working location. Upon hire, team members whose position requires a Food Handler card will be notified.
5.17 TEAM MEMBER REQUIRING MEDICAL ATTENTION
In the event a team member requires immediate medical attention, whether injured or becoming ill while at work, the injured team member must notify their manager immediately. A coworker or other party within the vicinity may also notify a manager if the injured or ill team member cannot.
If the seriousness of the injury or illness warrants it, call 911. Qualified Emergency Medical Services technicians will be able to evaluate the injury/illness on site and determine the appropriate action to take.
Team members requiring transport to a medical facility are to be transported by a professional medical transport provider only and not by other team members.
Documentation of the event and reporting of the injury/illness must be completed within 24 hours.
5.18 INCLEMENT WEATHER AND EMERGENCY CLOSINGS
Although infrequent, there may be occasions of inclement weather or emergencies that affect Full Steam Espresso’s ability to open for business and team members’ ability to get to work. The safety of team members is paramount in any emergency. When it is determined that it is unsafe to operate as usual, team members will receive official notification from their manager. That said, as conditions may vary from location to location, you are expected to use your discretion in deciding whether it is safe to travel.
Should a Full Steam Espresso location be open during an inclement weather event, and a team member is unable to make it to work, they must contact their manager as soon as possible to let them know they won’t make it in to work. If weather and road conditions improve, employees are expected to make every effort to make it to work as soon as it is safe to do so.
Time off from scheduled work due to emergency closings is unpaid time.
5.19 BUILDING SECURITY
All team members who are issued keys to any Full Steam Espresso location are responsible for their safekeeping. Team members may only use their key(s) to access the workplace or facility during work hours, unless otherwise authorized. Team members may not copy their key(s) or allow another individual to use their key(s) unless authorized by an owner. If a team member loses their key(s), they must notify their manager immediately.
The last team member, or a designated team member, to leave any location at the end of the business day is responsible for ensuring all doors are securely locked, the alarm system is armed (if applicable), thermostats are set on appropriate evening and/or weekend setting (if applicable), and all lights are turned off with exception of any lights normally left on for security purposes. Team members are not allowed on the property after hours without prior authorization from the manager or owner.
5.20 EXPENDITURES AND EXPENSE REIMBURSEMENT
Only authorized team members may purchase supplies, equipment, or any other items or materials in the name of Full Steam Espresso.
With prior approval only, appropriate, allowable, necessary business expenses may be reimbursed if a team member pays the expense from personal funds. The original receipt together with a request for reimbursement must be submitted to your manager within 30 days of the purchase.
Street parking / Parking lot parking is available at each location of Full Steam Espresso. Team members may park their vehicles in areas indicated and are responsible for paying any fees in metered spots. Full Steam Espresso is not responsible for paying team member parking tickets or violations.
5.22 COMPANY TELEPHONE USE
Full Steam Espresso telephones are intended for conducting company business. Use of the company phone for personal use is discouraged except in the case of an emergency. Team members needing to make or receive a personal phone call should use their mobile phone during their break or meal period.
5.23 TOBACCO USE, VAPING AND SMOKING
Full Steam Espresso is committed to providing a safe and healthy workplace and to promoting the health and wellbeing of its team members. Smoking is not permitted inside any of our business locations. This applies to team members, guests, customers, vendors, and service providers.
Team members who smoke may do so on their break(s) and meal period(s). Additional breaks for smoking are not allowed.
5.24 DRESS CODE AND PERSONAL HYGIENE
Team members are required to wear & display Full Steam Espresso branded apparel while working their designated shift. Team members are required to maintain a neat and clean appearance that is appropriate for the workplace setting and for the work being performed. Full Steam Espresso encourages employees to dress comfortably for work. Common sense should be your guide. Attire must not prevent work or contribute to any safety hazards. Shoes must be closed toe and flat.
Team members should not wear anything that other employees might find offensive or discomforting. This includes clothing with profane language, discriminatory messages, or controversial content that is related to, for example, politics, religion, sexuality, race, age, gender, and ethnicity. Our goal is to provide a workplace environment that is comfortable and inclusive for all employees and customers.
Full Steam Espresso recognizes the importance of individually held religious beliefs to team members. We will reasonably accommodate a team member’s religious beliefs in terms of workplace attire unless the accommodation creates an undue hardship or safety concern for the employee and his or her coworkers. Team members requesting a workplace attire accommodation based on religious beliefs should speak with their manager or the Human Resources department.
Team members are expected to practice good hygiene and grooming habits. Hair, teeth, nails, hands, and clothing should be clean and body odor should not be present. Team members are not permitted to wear nail polish or scents, aromas, perfumes or colognes.